Policies & Terms of Purchase
RETURNS
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold “as is” or “used” or that have been installed or used after receipt.
3. Firearms and//or NFA items that require ATF Transfer after the start of paperwork.
4. Illumination devices, electronic sights, optics and night vision equipment.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
USED FIREARMS
The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available.
GENERAL FIREARM SALES
All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Firearms will ONLY be shipped to licensed FFL dealers. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.
All new firearms are shipped in the original manufacturer’s box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within the manufacturers specified warranty time frame for repair. Please contact the original manufacturer for warranty information on all accessories and special order items.
CUSTOMER SERVICE
If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.
ORDER FULFILLMENT
All orders are shipped promptly from our distributors or in-store inventory within 3 – 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.
All special orders must be picked up within 90 days, failure to do so will result in your item being forfeited and considered to be abandoned.
ONLINE PRICE & DESCRIPTION ERRORS
Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item’s description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer’s credit card or we will refund the money.
If an item’s description contains an error such as incorrect price and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that seller will be the final arbiter of discrepancies in the online catalog.
AMMUNITION PURCHASES
You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.
AMMUNITION sales are FINAL – Returns cannot be accepted for ammunition.
TRANSFERS
Standard Transfers:
We charge a receiving/background check fee of $35.00 for the first standard non- NFA transfers and an additional $10 for every additional transferable serial # per shipment.
Blind Transfers:
We charge a non-negotiable $100 blind transfer fee to release an item for which the transfer was not pre-paid. Please call ahead or stop by and pre-pay for any transfer coming our way.
What is a blind transfer? Any item for which we have zero pre-payment or knowledge of an item going on our log books.
All orders must be picked up within 30 days of receiving notice that your item is available for pickup. After 30 days, you will be charged a $15/day storage fee until the accrued storage fee is of greater value than the item or 90 days, whichever comes first, and the item will be considered abandoned and sold to recover associated costs.
Lay A Way:
We offer instore layaway for customers whom wish to pay out their purchases, and is only available to new inventory. If for any reason the lay a way is defaulted on, (not paid off or denial on background check), the buyer will forfeit all monies applied towards the Lay A Way. Lay A Way can be upgraded to a higher dollar amount item 1 time, but cannot be downgraded and will still follow original schedule agreed to when the Lay A Way was created.
Consignments:
We will gladly accept your firearms for consignment, providing we can agree to an appropriate price to list your firearm at. We do ask that any consignment be left with us in store for a minimum of 90 days, as we will list them on our website and possibly other marketplaces. We do have a 20% consignment fee, that will be deducted from the sale price of the firearm (or collected from owner in the event they wish to remove the item from consignment), with any associated fees from listing on various market places.
